Nutberg’s Journey So Far

Terms and Conditions

Basic information

Terms & Conditions govern the contractual relationship between the seller, www.nutberg.com online shop, and the buyer, a customer of www.nutberg.com online shop.

Seller details:

Identification number: 01229338

The seller is a VAT payer. Registered by the Trade Licensing Register.

E-mail: nutberg@nutberg.com

Provided the relationship ensuing from the use of the website or the legal relationship established by a purchase agreement includes an international element, the parties agree that this relationship is governed in accordance with the law of the Czech Republic and the European Union. This does not affect the consumer’s rights governed by the generally binding legislation.

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Concluding a purchase agreement

The purchase involves the selection of goods, order form completion, and subsequent payment. By placing the order, the buyer agrees with the Terms & Conditions.

The purchase agreement is concluded upon payment for the order in question. After the payment is processed, the seller is obliged to deliver the ordered goods to the buyer.

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Payment and shipping

The buyer has two payment options:

• Payment card - 3D Secure online payment for regular debit and credit cards. The payment gateway is provided by KBC Bank.
• Bitcoin - Online payment with digital currency Bitcoin. The payment gateway is provided by BitPay.

After the payment is processed, the goods will be mailed by Czech Post. The shipping fee may vary based on the chosen target country and order content.

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Warranty and complaints

Warranty and complaints policy regarding the goods sold through our online shop is governed in accordance with the law of the Czech Republic (particularly Provision § 612 and thereafter of the Civil Code) and the European Union.

The buyer is obliged to report an incomplete delivery or damaged goods immediately after receipt of the goods (within a maximum of 2 days) at nutberg@nutberg.com. The seller will then contact the buyer within 2 days at the latest, with information regarding how the complaint will be processed.

Complaints address:

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Returns and refunds

The customer (buyer) is entitled to withdraw from the purchase agreement and return the purchased goods. The return (withdrawal) form must be sent to the seller within 14 days of receipt of the goods. The goods must be sent to the seller within 14 workdays after withdrawing from the agreement. The returned goods must be delivered to the seller intact and unused, in the original packaging, if possible.

Returns address:

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Privacy policy

The provision of personal data, i.e. any data regarding an identified or identifiable physical entity, is voluntary. The buyer acknowledges that he/she is obliged to provide correct and true personal data. The buyer agrees with their provision and processing for the purpose of the order, as per Act No. 101/2000 Sb., On Personal Data Protection. Personal data will not be provided to third parties; they serve solely the purpose of recording and processing orders placed by buyers. The purchase agreements, including the Terms & Conditions, are archived digitally and are not publicly accessible.

Product News

01/07/2017 – A Different Look

Nutberg has brand-new packaging in three different colors – now each flavor has its own color. We have also added convenient boxes, which can be used as stands.

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04/04/2017 – New Nutberg Is Out: Recipe 2.0

We launched a whole new version of Nutberg – 2.0. We improved the recipe while sticking to our values. We used new ingredients, which give Nutberg an improved flavor and smoother texture. Nutberg 2.0 is available in three flavors: Classic, Cocoa, and Banana.

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08/01/2017 – New Flavors Launched

After the user testing phase, we introduced two new flavors to the market: Banana & Cinnamon and Coffee & Cocoa. At the same time, we decided to drop the third option – Matcha & Vanilla – which was not as popular in the testing phase.

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21/10/2016 – Improved Recipe (1.2), New Packaging, and Three New Flavors to Be Tested

• We vacuum-pack our meals in practical bags with a fold-out bottom. This prolongs the shelf life of Nutberg by several months and makes the preparation easier.
• The recipe was *modified to limit the volume of pumpkin seeds and we slightly changed the ratios of ingredients.
• In addition to the standard version, we began to test three new flavors: Coffee & Cocoa, Banana & Cinnamon, and Matcha & Vanilla.

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10/10/2016 – New Bottle: Nalgene OTF

Instead of the original bottle, we now offer the Nalgene OTF bottle (On The Fly), which is sturdier and easier to drink from thanks to its narrower neck.

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02/05/2016 – Finer Flavor (1.1)

We refined the flavor by slightly adjusting the ratio of ingredients in our recipe.

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05/03/2016 – Nutberg Is Here!

After many challenges, Nutberg is ready to rock. Recipe 1.0 launched.

Transparent Pricing

Transparency is one of the fundaments of Nutberg, so we decided to uncover our pricing. Check out how much does it cost to produce one meal and ship it right into your hands!

Výrobní náklady

Výrobní proces začíná nákupem surovin, který tvoří naši nejvyšší nákladovou položku. Suroviny poté zpracujeme do podoby jemné sypké směsi a následně každou jednotlivou porci zabalíme a zavakuujeme do sáčku, ve kterém Nutberg obdržíte.

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Expedice

Expediční náklady představují náklady na jedno jídlo, které jsou spojeny s každou vytvořenou objednávkou. Jedná se o poplatek za platební bránu, balící materiál, odměnu skladníka a poštovné.

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Hrubý zisk

Po odečtení výrobních a expedičních nákladů od prodejní ceny získáte náš hrubý zisk. Ten dále směřuje na pokrytí dalších nákladů, které nejsou přímo spojeny s výrobou produktu nebo odbavováním objednávek – jedná se například o vývoj produktů, propagaci značky, provoz skladu nebo vývoj webu.

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Metodika

Částky za prodejní cenu jídla a náklad za expedici jsou spočítány jako průměr hodnot z objednávkových balíčků 28/56/84 jídel.

Ingredients Breakdown

We ensure that each Nutberg contains the same nutrients as a full meal by only using whole food ingredients. Taste is just as important to us as valuable nutrients. We believe that natural flavors simply taste better, which is why we use whole food ingredients and don’t use any artificial additives in our drinkable meals. Find out more about each of our ingredients below.

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Coconut

Coconut serves as a main source of healthy fats in Nutberg. Our dried coconut does not contain SO₂ or any other additives. Dried coconut’s age has an impact on its taste, which is why we only use the freshest batches.

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Oats

We use oats as a main source of complex carbohydrates. They also contain high amounts of dietary fiber and B vitamins. What makes our oats different is that they are not contaminated with gluten. They are cultivated in fields far away from other crops and processed in gluten-free mills.

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Rice protein

With its great amino-acid score, rice protein represents the main source of protein in Nutberg. It is the result of separating proteins from rice with the use of natural enzymes. Nutberg contains brown rice protein, which contains more minerals and vitamins than an ordinary white rice protein.

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Almonds

For Nutberg, almonds are a valuable source of healthy fats, proteins, and minerals (for example calcium, potassium, or magnesium). We use almonds from the current harvest so that they are always sweet and soft.

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Tapioca

Tapioca serves as a another source of complex carbohydrates and also helps smooth the texture of Nutberg. It is obtained by processing dried cassava root, a South American root similar to potatoes, both in its appearance and nutrient content.

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Almond and hazelnut protein

These proteins are created by separating the fat from fresh almonds or hazelnuts. Together with rice protein, they serve as additional sources of protein and also highlight Nutberg’s nutty flavor. This is a result of their distinct taste, which is uncommon for standard protein isolates.

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Coconut sugar

Coconut sugar is produced by the caramelization of nectar from coconut palms, which gives it a fine caramel flavor. Besides the flavor, it differs from regular sugar due to its low glycemic index. We add just the right amount of coconut sugar to perfect the taste of Nutberg, but not enough to make the drink overly sweet.

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Chia seeds

Chia seeds are seeds from the Salvia hispanica plant, originally from Latin America. Chia seeds are added to Nutberg due to their high content of Omega-3 fatty acids and micronutrients (for instance niacin, iron, calcium, or zinc).

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Banana

Real banana is the only ingredient behind our banana flavor. Fresh bananas must be freeze dried in order to be added into our mix; this process eliminates water from the fresh bananas but keeps their taste and nutrients.

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Cocoa

Natural cocoa powder brought from the Dominican Republic is the main ingredient in our cocoa flavor. We use real cocoa without additives, preserving its natural taste.

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Coffee

To spice up the flavor of Nutberg Cocoa, we also add coffee to it. We use arabica coffee from Central America; it has a more delicate taste and stronger aroma than robusta coffee.

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Cinnamon

Cinnamon is both a spice and valuable antioxidant. Inside Nutberg, you can find genuine Ceylon cinnamon, which differs from the standard spicy cinnamon (cassia) due to its mild sweet taste.

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Guar gum

Guar gum is a soluble dietary fiber made from beans of guar, a plant similar to an ordinary bean plant. We add a pinch of guar gum to every portion of Nutberg in order to smooth the texture of our drink.

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Himalayan salt

A dash of Himalayan salt is added to Nutberg for flavoring purposes. This salt comes from the Pakistani mountains; and compared to standard salt, it has a more delicate taste and a higher content of minerals.

What Ingredients Are Inside Nutberg?

We manufacture Nutberg in three different flavors – Classic, Cocoa, Banana. Take a look at the ingredients list for each of our flavors.

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Classic

Coconut, oats, rice protein, almonds, tapioca, almond protein, hazelnut protein, coconut sugar, chia seeds, cocoa, cinnamon, guar gum, himalayan salt.

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Cocoa

Coconut, oats, rice protein, almonds, tapioca, almond protein, hazelnut protein, coconut sugar, cocoa, chia seeds, coffee, guar gum, himalayan salt.

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Banana

Coconut, oats, rice protein, almonds, banana, tapioca, almond protein, hazelnut protein, coconut sugar, chia seeds, cinnamon, guar gum, himalayan salt.

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Good Taste Guarantee

In addition to nutrition and usability, taste is our top priority. We are so sure that you will love the taste of Nutberg that we guarantee it. If you’ve followed the preparation instructions, consumed no more than 3 meals, and still aren’t happy with the taste, you’re eligible for a full refund.

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How does the Good Taste Guarantee work?

• Ship the unopened meals back to us within 14 days of receiving them.
• Let us know they are on their way by sending an e-mail to nutberg@nutberg.com.
• We will refund the whole order within 3 days of receiving the returned package.
• Please note that we don't cover the return shipping costs.

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Return Address

Nutberg
3401 Broadway Blvd (#273)
Kansas City
MO 64111